Privacy Policy

1. Who We Are

This Privacy Policy describes how Synaxis Automotive LLC (operating as Synaxis Auto and doing business as Synaxis Vault) and its parent intellectual property holding company, Synaxis Platforms LLC ("Synaxis," "we," "us," or "our"), handle information across our public websites, the SYNAXIS VAULT Dealership Command Center, on-premise Local Vault appliances, and the Synaxis Vault — RouteOne Deal & Credit Sync browser extension.

2. Public Website Visitors

Our commercial website (synaxisauto.com) is informational. We do not use third-party behavioral advertising trackers or sell visitor data. If you contact us directly by email or phone, we collect only the business contact details you provide (such as your name, dealership or organization, email address, and phone number) solely to respond to your inquiry. Network security, DNS, and DDoS protection are provided by Cloudflare, Inc.

3. Split-Vault Dealership Data Sovereignty (Customer PII)

For commercial dealership clients operating SYNAXIS VAULT under an executed Master Services Agreement with Synaxis Automotive LLC:

• On-Premise PII Containment: Dealership retail buyer Personally Identifiable Information (PII)—including consumer names, addresses, phone numbers, Social Security Numbers, and credit bureau disclosures—is processed and stored locally on the dealership's dedicated on-premise Local Vault hardware appliance inside the dealership's facility.
• No Sale or Consumer Marketing Use: Synaxis Automotive LLC never sells, rents, or monetizes dealership consumer PII. Any upstream telemetry or rate-program benchmarking is strictly stripped of consumer PII prior to transmission in accordance with the dealership's Master Services Agreement.

4. Chrome Extension Limited-Use Disclosure (Synaxis Vault — RouteOne Deal & Credit Sync)

The Synaxis Vault — RouteOne Deal & Credit Sync Chrome Extension operates exclusively for authorized dealership personnel connected to their dealership's authorized SYNAXIS VAULT instance:

• The extension accesses active workflow fields on authorized dealership platforms solely when invoked or configured by authenticated dealership staff to synchronize deal, collateral, stipulation, and lender decision states with the dealership's own SYNAXIS VAULT environment.
• Extension data is transmitted exclusively over encrypted channels to the dealership's designated Local Vault / authorized Synaxis Vault endpoint.
• The use of information received from Google APIs and Chrome Web Store extension permissions adheres strictly to the Chrome Web Store User Data Policy, including the Limited Use requirements. Data is never used for advertising, creditworthiness determination by Synaxis, or transfer to unauthorized third parties.

5. Security & Contact Information

We maintain administrative, physical, and cryptographic safeguards—including TLS encryption in transit, disk-level encryption on Local Vault appliances, role-based access controls, and strict DNSSEC/DMARC email authentication.

For privacy, compliance, or data governance inquiries, contact:
Synaxis Automotive LLC
Attn: Andrew Richards
South Bend, Indiana
Email: [email protected] · Phone: (574) 333-5784